SUPPORT CUSTOMERS
Keep your customers happy
Keep your customers happy
Increase customer satisfaction and efficiency with integrated live chat, chatbots, knowledge base, ticket support, and powerful automation.
73% of customers find live chat to be the most satisfying way of communicating with a business
Measure
Track the performance of your support, spot critical areas that may harm your business.
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Because nothing feels better than conversing
directly with another human being.
Customers hate waiting and they reward businesses
that do not let them wait. Live chat is a better way to provide instant, human
support to your customers without overwhelming your support staffs and turning
away your customers.
Integration with live chat services to enrich
leads’ data and ensure all conversations are unified.
Integration with chat bots such as
Google’s Dialog flow to provide instant, human-like support when staffs are
overwhelmed.
Efficiently save time and resources by
offering self-service, helpful documentations, and let customers help
themselves.
Integration with live chat services to enrich
leads’ data and ensure all conversations are unified.
Integration with chat bots such as
Google’s Dialog flow to provide instant, human-like support when staffs are
overwhelmed.
Efficiently save time and resources by
offering self-service, helpful documentations, and let customers help
themselves.
The old way is not always a bad way if it
gets the job done
For some of us who are not very good at
one-on-one conversation, submitting a support ticket is perfect because we have
time to organize our thoughts, correct our wordings, submit the content and be
done with it until a reply comes.
Simple yet powerful ticketing system with the
ability to tag, categorize, prioritize and assign.
Set service level agreement and rest
assured that you will never have any tickets neglected.
Acess the conversations and information
of the customer directly on the ticket panel to ensure your reply is personal
and on point.
Draft well thought out ticket’s templates to ensure
that your support voice is consistent with your brand’s image and save time.
Simple yet powerful ticketing system with the
ability to tag, categorize, prioritize and assign.
Set service level agreement and rest
assured that you will never have any tickets neglected.
Acess the conversations and information
of the customer directly on the ticket panel to ensure your reply is personal
and on point.
Draft well thought out ticket’s templates to ensure
that your support voice is consistent with your brand’s image and save time.
Track performance and optimize your support
Ensure the quality of your support service,
detect possible issues that need your immediate attention and actions to manage
your team.
Make it easy for your customers to rate your
support session or your help documents.
Actionable reports to help you spot issues
such as long delay time or low rating.
Make it easy for your customers to rate your
support session or your help documents.
Actionable reports to help you spot issues
such as long delay time or low rating.
Accelerate your support team’s efficiency with
automation
Free your team of the repetitive tasks so
they can focus their time and effort on helping customers and providing
outstanding service.
Auto assign issues to your staffs based on
current work schedule and expertise.
Integrate knowledge base with support system
to get fast recommendations for relevant articles.
Automatically escalate issues to manager
when Service Level Agreement is not met to ensure service quality.
Auto assign issues to your staffs based on
current work schedule and expertise.
Integrate knowledge base with support system
to get fast recommendations for relevant articles.
Automatically escalate issues to manager
when Service Level Agreement is not met to ensure service quality.
Start Growing
with Nilead Today
with Nilead Today
We offer custom fit website design, development, management and promotion services and software. No matter how small or big your business is, we will have a solution that fits your requirements. Contact us today to schedule an online session to discuss your project.
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