SUPPORT CUSTOMERS
Keep your customers happy
Keep your customers happy
Increase customer satisfaction and efficiency with integrated live chat, chatbots, knowledge base, ticket support, and powerful automation.
73% of customers find live chat to be the most satisfying way of communicating with a business
Measure
Track the performance of your support, spot critical areas that may harm your business.
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Because nothing feels better than conversing
directly with another human being.
Integration with live chat services to enrich
leads’ data and ensure all conversations are unified.
Integration with chat bots such as
Google’s Dialog flow to provide instant, human-like support when staffs are
overwhelmed.
Efficiently save time and resources by
offering self-service, helpful documentations, and let customers help
themselves.
Integration with live chat services to enrich
leads’ data and ensure all conversations are unified.
Integration with chat bots such as
Google’s Dialog flow to provide instant, human-like support when staffs are
overwhelmed.
Efficiently save time and resources by
offering self-service, helpful documentations, and let customers help
themselves.
The old way is not always a bad way if it
gets the job done
Simple yet powerful ticketing system with the
ability to tag, categorize, prioritize and assign.
Set service level agreement and rest
assured that you will never have any tickets neglected.
Acess the conversations and information
of the customer directly on the ticket panel to ensure your reply is personal
and on point.
Draft well thought out ticket’s templates to ensure
that your support voice is consistent with your brand’s image and save time.
Simple yet powerful ticketing system with the
ability to tag, categorize, prioritize and assign.
Set service level agreement and rest
assured that you will never have any tickets neglected.
Acess the conversations and information
of the customer directly on the ticket panel to ensure your reply is personal
and on point.
Draft well thought out ticket’s templates to ensure
that your support voice is consistent with your brand’s image and save time.
Track performance and optimize your support
Make it easy for your customers to rate your
support session or your help documents.
Actionable reports to help you spot issues
such as long delay time or low rating.
Make it easy for your customers to rate your
support session or your help documents.
Actionable reports to help you spot issues
such as long delay time or low rating.
Accelerate your support team’s efficiency with
automation
Auto assign issues to your staffs based on
current work schedule and expertise.
Integrate knowledge base with support system
to get fast recommendations for relevant articles.
Automatically escalate issues to manager
when Service Level Agreement is not met to ensure service quality.
Auto assign issues to your staffs based on
current work schedule and expertise.
Integrate knowledge base with support system
to get fast recommendations for relevant articles.
Automatically escalate issues to manager
when Service Level Agreement is not met to ensure service quality.
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