Helpdesk - Scales your support team productivity

73% of customers find live chat to be the most satisfying way of communicating with a business

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Live chat
Answer your customers’ enquiries directly on your website in real time.
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Ticket
One to one conversation with your customers to help them resolve their issues.
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Measure
Track the performance of your support, spot critical areas that may harm your business.
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Automate
Save time and cut cost by leaving the repetitive and mundane tasks to the bots.
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Live-Chat-1

Because nothing feels better than conversing directly with another human being.

Customers hate waiting and they reward businesses that do not let them wait. Live chat is a better way to provide instant, human support to your customers without overwhelming your support staffs and turning away your customers.
Live chat
Integration with live chat services to enrich leads’ data and ensure all conversations are unified.
Chat bot
Integration with chat bots such as Google’s Dialog flow to provide instant, human-like support when staffs are overwhelmed.
Knowledge base
Efficiently save time and resources by offering self-service, helpful documentations, and let customers help themselves.
Live chat
Integration with live chat services to enrich leads’ data and ensure all conversations are unified.
Chat bot
Integration with chat bots such as Google’s Dialog flow to provide instant, human-like support when staffs are overwhelmed.
Knowledge base
Efficiently save time and resources by offering self-service, helpful documentations, and let customers help themselves.
Ticket-1

The old way is not always a bad way if it gets the job done

For some of us who are not very good at one-on-one conversation, submitting a support ticket is perfect because we have time to organize our thoughts, correct our wordings, submit the content and be done with it until a reply comes.
Ticket
Simple yet powerful ticketing system with the ability to tag, categorize, prioritize and assign.
Reminder
Set service level agreement and rest assured that you will never have any tickets neglected.
Converse
Acess the conversations and information of the customer directly on the ticket panel to ensure your reply is personal and on point.
Template
Draft well thought out ticket’s templates to ensure that your support voice is consistent with your brand’s image and save time.
Ticket
Simple yet powerful ticketing system with the ability to tag, categorize, prioritize and assign.
Reminder
Set service level agreement and rest assured that you will never have any tickets neglected.
Converse
Acess the conversations and information of the customer directly on the ticket panel to ensure your reply is personal and on point.
Template
Draft well thought out ticket’s templates to ensure that your support voice is consistent with your brand’s image and save time.
Measure-1

Track performance and optimize your support

Ensure the quality of your support service, detect possible issues that need your immediate attention and actions to manage your team.
Rating
Make it easy for your customers to rate your support session or your help documents.
Report
Actionable reports to help you spot issues such as long delay time or low rating.
Rating
Make it easy for your customers to rate your support session or your help documents.
Report
Actionable reports to help you spot issues such as long delay time or low rating.
Automate-1

Accelerate your support team’s efficiency with automation

Free your team of the repetitive tasks so they can focus their time and effort on helping customers and providing outstanding service.

Auto assign
Auto assign issues to your staffs based on current work schedule and expertise.
Connect
Integrate knowledge base with support system to get fast recommendations for relevant articles.
Escalate
Automatically escalate issues to manager when Service Level Agreement is not met to ensure service quality.
Auto assign
Auto assign issues to your staffs based on current work schedule and expertise.
Connect
Integrate knowledge base with support system to get fast recommendations for relevant articles.
Escalate
Automatically escalate issues to manager when Service Level Agreement is not met to ensure service quality.
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