FAQs

You can cancel your subscription anytime by writing to us or canceling straight from our customer dashboard.

The fees for the first 3 months will not be refunded as that is the minimum subscription period.

Do note that any fees during the month of cancellation will not be refunded.

The subscription covers the design service and thus it starts from your first payment date instead of the website completion time.

Your website should be fully completed within the first month of your subscription if you follow our timeline.

However, your subscription will still continue should you take longer to submit your information.

This is a full package that includes design, development, hosting, maintenance, and technical support. You will also get access to your Content Management System, Visual Builder, CRM, Ticket Support, and other tools to manage and grow your online business.

You do not have to pay any extra fees unless you want to utilize our added-on services such as SEO, Content Writing, Website Management, and other design and development services.

As this is a subscription service, you do not own the files, your design will be hosted on our servers. 

This prevents abuse where a customer signs up for our subscription and cancels after 3 months. After the first 3 months, you will be able to cancel the subscription as well exporting data and website files at any time.

Once your paid subscription fee is higher than the actual package fee (For example $957 for Nilead Business), you will only have to pay for the hosting fee.

Yes, absolutely. Once we deliver the first draft of the website, you can decide if you like what we have done and continue the process, or you can cancel the project and get your money back in full amount.

Note that if you proceed with the entire process, there is no money-back option available, since you have committed to the entire project. Please be assured that our project team will take every measure to ensure your success.

Projects under $2500 USD must be paid in full at the beginning. For large projects, we require at least a 50% down payment at the start of the project, with the balance split up into smaller payments as the project progresses.

Our business packages also include a full refund if you are not satisfied with the first draft.

We also offer six-month, 12-month, and 24-month financing plans, depending on the project's size and type. Schedule a Discovery Session with us to learn more about the conditions.

For a website to function, it needs a host (a computer with internet access and necessary software). Your website will be hosted in our data centers around the world. By hosting all the websites on our own infrastructure, we can handle all the setup, security, and maintenance work. We monitor your website 24/7/365 to ensure that any issues are addressed before you even notice them. You can rest assured that your online presence is in good hands.

You only have to configure your domain to point to our server. Whenever you decide to move to another service, we will provide you with a copy of all of the necessary frontend files (html, css, js, images) and the exported data at no additional charge.

We provide a solid platform with reliable hosting and maintenance service so that you can focus on growing your online business. Our service can save you hundreds, if not thousands of dollars per month on human resources. There will always be someone to answer your questions and resolve any problems on your website.

Whenever you wish, you have full access to your website's data and the front-end's HTML, CSS, and JS code. Additionally, we can assist you with packaging these files for migration at any time.

We really mean it. As part of our commitment to providing you with 24/7 service, we monitor our systems around the clock. When things go wrong, you can be sure that there are people who are trying hard to fix the problems at no additional cost.

Your data is yours. Automatic backups of your data are made every 24 hours, and your data is protected from everyone including our employees. We are not in the business of selling our clients' data and we do everything in our best effort to protect your data. We can also host your data on your own servers, please contact our team for more details.

No long-term contract, no cancellation fees. Whether you pay monthly or annually, you can cancel at any time. If you paid for a full year or two years to gain access to our special discounts, you will be refunded the total amount less your fee up until the date of cancellation.

Yes, absolutely. You can move out of our system whenever you want to. Upon your request, we will refund your the remaining fee on your account (if you paid in advance), deliver the database and frontend (html, css, js) files. We also have commercial migration service to assist you in migrating out of the system if necessary.

We do have a built-in Content Management System (CMS) that allows you to edit your website. However, after working with a variety of businesses, we find that this can be a source of frustration for many business owners.
Our goal is to help you take one thing off your list of things to do. We offer a very reasonable Content Management Service to help you update content on your website.

Other services, such as retouching images in bulk, building landing pages for your campaigns, and adding sections to your site, are available using our Credit Support Service.

Nilead Platform offers tons of awesome tools (Visual Website Builder, Customer Relationship Management, Ticket System, Task Management) and reliable services (auto backup, technical support, security updates, feature updates). If you need a quick free tour, please do not hesitate to contact us for a free demonstration.

For those who don't want any of the above, we can help you create a WordPress website from scratch. There will be a slight increase in time and cost quoted because of the difficulty of using what Nilead Platform has already done.