Frequently asked questions about Nilead

1. Are you a website design agency, or a website builder provider?

We are all of that and more. We specialize in helping businesses to succeed with Digital Marketing by offering Custom Website Design, Website Development, Website Management, SEO, SEM, CRM services built upon our Digital Publishing Platform. What sets us apart is our rigorous approach to Digital Marketing that results in exceptional works, our proprietary Software As A Service (SaaS) Platform that help marketers to maximize your team's productivity.

2. What is hosted website solution? Do you offer any other alternative option?

A website needs a host (a dedicated computer with internet connection and necessary softwares) to operate. All our websites are hosted on our global data centers. By hosting all the websites on our own infrastructure, we can do all the hosting, security and maintenance work for you. Our tech teams monitor your website 24/7/365 to ensure that all issues if any will be taken care of before you even notice. Sleep tight at night knowing that your online presence is in good hands.

At anytime you decide to move to another service, we will give you a copy of all the necessary files (html, css, js, images, database etc, ...) without any extra charge. Please note that our system also includes many awesome features such as the built-in Content Management System, Customer Relationship Management, Ticket system, eCommerce system etc,... which cannot be included in the exported package.

3. What if you over-charge and hold my website hostage?

The reason we provide all our websites as a service is to ensure that we can always deliver the highest level of stability and security to our Clients.

The normal approach many service providers take is delivering the website and then stop updating and providing any kind of technical support after a short Guaranty period. We find that approach very bad for businesses because most businesses do not have the required skills and resources to keep their website up-to-dated, secured, and performant.

Our Hosting & Maintenance packages generally start at 20 USD / month which include un-metered bandwidth, unlimited technical support and periodic (every 2 week) feature and security update. This price is unbeatable with the average market price for technical support starting at 50 USD / hour. We provide hosting & support as a way to keep you as our Clients happy and productive, not as a way to make profit.

4. Do you really mean that you will fix my site any time?

Yes, we really do mean that. We believe that your service should be available all the time, and we actively monitor our system around the clock to ensure that. Things happen, but at least you can be sure that when they happen there are people who are working hard to fix the issues.

5. Is there any kind of long term contract I need to sign with you guys? Is there any cancellation fee?

No long term contract, no cancellation fee at all. Pay for each month you stay with us or pay annually to save, you can cancel anytime. If you paid for a whole 1 year or 2 years to get our special discounts, you will be refunded the total amount less your fee up to the date you cancel.

6. What about the ownership and security of my data?

You own your data. Your data is automatically backed-up every 24h and is kept safe from everyone else including our employees. We are not in the business of selling our clients' data and we do everything in our best effort to protect your data. We also offer hosting your data on your own servers, please contact our team for further details.

7. Can I move out of your system anytime?

Yes, absolutely. You can move out of our system whenever you want to. Upon your request, we will refund your the remaining fee on your account (if you paid in advance), deliver the database and frontend (html, css, js) files. We also have commercial migration service to assist you in migrating out of the system if necessary.

8. How about Website Management Service, why do I need that?

Yes we do have a built-in Content Management System (CMS) for you to edit your website. However, after years working with various businesses, we find that this can be the source of frustration for many business owners.

You have so many things to do, we want to help you take one thing off the list. Our management service fee is very reasonable, and we can help you formatting and putting a new articles up, retouching a set of images for you new portfolio, adding a banner for your upcoming sales, going all out on Red for XMas season,... Starting from Jan 2019, our website solution included unlimited updates for 12 months. Feel free to ask us to help you add a new page, modify any content on the site, etc... Let us help you to save your time for your family, friends, and concentrate on your work.

9. What if I want to use Wordpress or other platforms?

If you really like our Custom Website Design service and would like to have the design (and perhaps the development) done by us but not utilizing our platform and its features and benefits, we do provide the service separately. This request must be specified at the beginning of the project and generally it will increase the total quoted time and cost due to the fact that we cannot utilize the features and pre-built elements we have within Nilead Platform.