FAQs

For one-time website design/development projects (which come with the hosting subscription package), the subscription package starts when the website is launched.

One-Time Projects

For one-time projects, you will not incur any additional fees as long as there are no changes to the agreed-upon scope of work. The initial cost covers everything included in the full package.

Subscription-based services

For subscription-based services, there are no extra fees beyond the cost stated for each package. The subscription fee includes all the features and services outlined in your chosen package.

Subscription-Based Service

Your website design and files are hosted on our servers to ensure optimal performance and security. You do not own the design files under the subscription model.

One-Time Website Service

If you choose our one-time website design and development service, you will have full ownership of the final approved design deliverables. You receive all design files and necessary assets once the project is complete and approved.

Yes, absolutely. Once we deliver the first draft of the website, you can decide if you like what we have done and continue the process, or you can cancel the project and get your money back in full amount.

Note that if you proceed with the entire process, there is no money-back option available, since you have committed to the entire project. Please be assured that our project team will take every measure to ensure your success.

We offer both one-time projects and subscription-based services, and each follows a clear and transparent payment and refund policy:

One-Time Projects (Custom Website Design & Development)

Payment Terms:

• Projects under $2,500 USD: Full payment is required upfront.

• Projects over $2,500 USD:

  • 50% deposit to start the project

  • Remaining balance split across key milestones

Refund Policy:

• If you are not satisfied with the first draft, we offer a 100% refund.

• If you cancel after the first draft, we provide a pro-rata refund based on the work completed up to that point.

Subscription-Based Services (e.g., Website + Marketing Plans)

Payment Terms:

• Monthly plans are billed only after the website setup is complete.

• One-time setup fee applies, but is waived for 6-month+ commitments.

Refund Policy:

• Pro-rata refund for any unused subscription time if you cancel early.

• Setup fee refund: We offer a 100% refund in the form of service credits if you stay subscribed for at least 6 months.

To explore which financing option works best for you, simply schedule a Discovery Session with our team.

For your website to function, it needs to be hosted on a server with internet access and the necessary software. We host your website in our data centers located around the world. By using our own infrastructure, we handle all the setup, security, and maintenance work. Our team monitors your website 24/7/365, ensuring that any issues are addressed before you even notice them. You can rest assured that your online presence is in good hands.

Domain Configuration

To get started, you only need to configure your domain to point to our server. If you ever decide to move to another service, we will provide you with a copy of all necessary front-end files (HTML, CSS, JS, images) and the exported data at no additional charge.

Performance and Security

Hosting your website on our infrastructure allows us to optimize the platform for the best performance and security. However, if you prefer to have more control over your data, we offer the option to connect to an external database server or service.

Our solid platform with reliable hosting and maintenance services allows you to focus on growing your online business, potentially saving you hundreds or even thousands of dollars per month in human resources costs.

Continuous Support

• 24/7 Assistance: Our team is always available to answer your questions and resolve any website issues.

• Data Access and Migration: You have full access to your website's data and front-end code (HTML, CSS, JS). We can also assist with packaging these files for migration whenever you wish.

With our reliable services, you can rest assured that your website is in good hands.

As part of our commitment to providing you with exceptional service, we monitor our systems around the clock. Our dedicated team is always on hand to address and fix any technical issues related to our platform at no additional cost to you.

Comprehensive Assistance

• Platform Issues: We promptly fix any technical problems that arise due to our platform.

• Site Support: If you encounter issues on your site or need guidance on using our platform, our support team is here to help. We offer assistance and step-by-step guidance to ensure your website runs smoothly.

With our 24/7 support, you can have peace of mind knowing that help is always available whenever you need it.

Your data is yours. Automatic backups of your data are made every 24 hours, and your data is protected from everyone including our employees. We are not in the business of selling our clients' data and we do everything in our best effort to protect your data. We can also host your data on your servers, please contact our team for more details.

We offer flexible, commitment-free services with no long-term contracts or cancellation fees. You can cancel your subscription at any time.

Refund Policy

If you have paid in advance and received a discount, we will re-calculate your charges based on the standard rates before issuing a refund for the remaining balance. This ensures you only pay for the time you have used our services.

You can move out of our system whenever you want to. We will refund the remaining fee, deliver your database and front-end files, and offer a commercial migration service.

While we offer a built-in Content Management System (CMS) that allows you to edit your website, we understand that this can sometimes be a source of frustration for busy business owners. Our goal is to simplify your workload by managing your website for you.

Fully Managed Marketing Service

Our Fully Managed Marketing Service takes care of everything related to your website and digital marketing needs.

On-Demand Service

For those who prefer flexibility, our On-Demand Service allows you to request specific tasks as needed. We offer several fixed-rate packages with set types of tasks and turnaround times.

Nilead's platform provides a comprehensive suite of tools and reliable services optimized for delivering the most versatile and affordable solution for our clients. Our platform includes a Visual Website Builder, Customer Relationship Management, Ticket System, Task Management, Multilingual Support, Auto Backup, Technical Support, Security Updates, and Feature updates.

We do not offer services for creating websites on other platforms like WordPress, as our platform is specifically designed to meet all your needs efficiently. If you need a quick free tour, please do not hesitate to contact us for a free demonstration.